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Joash John Torres
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A Quality Control with expertise in planning and directing activities concerned with development, application, and maintenance of quality standards for manufacturing and industrial processes, materials, and products. Summary of Qualifications • Engaged in multifarious customer service, quality and project management activities of various business sectors in Contact Center, E-commerce, Healthcare, Pharmaceutical, Web Interaction and Industrial Engineering and Manufacturing • Maintained a working knowledge of the work environment policies of Quality Control such as latest codes and new developments in testing and examination methods of processes, content, and products • Proficient in facilitating customer service and technical support learning and compliance for customer service and technology enhancement and augmentation • Adept in understanding and resolving customer sentiments and complaints utilizing Root Cause Analysis (RCA) such as Fishbone (Ishikawa) Diagram and other efficient coaching methods • Managed numerous team transitions during contact centers acquisitions • Utilize tools in professional setting: Siebel, Oracle RDBMS, CITRIX, Zendesk, Kronos, Microsoft Office such as MS Project 2013, Word, PowerPoint and Excel with fundamental knowledge in SAAS, CRM and ERP Managed Previous Projects in Corporate Setting: • Performance Improvement Plan • New Knowledge-based Agents • Enhancement and Adaptation Project • Subject Matter Experts and Frontlines Engagement Plan • New QuickBooks Pro and Premier Plus Sales and Enterprise Lead Generation Project Management Postgraduate added value: Scope Management, Risk and Quality Management, Time and Cost Management, Procurement and Contract Management

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  • Member for 1 months, 6 days
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  • Last seen March 3, 2017

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February 22, 2017 registration
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February 22, 2017 registration

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